My client and his lady went to Club Suite on Saturday August 31. I contacted Ian Jones to reserve a section and 2 bottles of champagne(Ace of Spades and Mot Ros) for $800(quoted by Ian Jones). My client informed me that the staff charged him more than what was quoted prior to his arrival. He spoke to the manager about what he was quoted. The manager tried to say that that would not be the price and he was never quoted that. His words of choice were disrespectful and said I know youre not arguing about a couple more dollars. The fact of the matter is no one else in that club had a bottle of Ace of Spades and as an business owner he made the wrong decision by trying to argue about a couple more dollars(which the amount didnt matter). My client was in town to view the club to throw a party there in upcoming months. The manager did not know of that and just lost a big business deal. I do not recommend this club based of poor management, and no ac inside of the club. To management. Always treat your customers with respect. Especially someone who is spending money inside of your establishment.
I chose Suite to have my 23rd birthday party. I corresponded with the "VIP MANAGER" for an entire week leading up to the event. On the day of, he did not call me like he to confirm. He instead texted me 1hr before I was due to arrive. I confirmed via text. When I arrived my table was sold and the manager would not come out to talk with me & my guests. This was so embarrassing and unprofessional. As my guests arrived they were told the club was to capacity when it was not. I will not recommend this club to anyone.
Had some friends from out of town come down and we wanted to go in through the second floor entrance. So the bouncer said I had sneakers on so I couldn't get in through there and I had to go upstairs to the third floor and see if they will let me in. I was shocked before I could've sworn I seen someone go in that had sneakers so I didn't trip I waited and saw a crew that had sneakers and they let that guy in. He is black just like me but somehow I was discriminated against. We tried talking with the bouncer as to why the dude had sneakers on and he yelled and said I TOLD YALL TO GO UPSTAIRS. Now my temper has been good but my friend lost his temper and was about to fight the bouncer. Luckily I held my friend back because I wasn't going to let this bouncer ruin our night out since they were not from here. So we went in through the third floor and the guy that was taking the money gave us a price per person and my friend was getting out the money to cover and the guy rushed us said he has a line. That is not our problem you want to treat ALL customers with care like their time is important because we can go spend that money somewhere else. This place use to be good but it has went down hill for the past years.
The majority of the staff are just rude, if you don't like your job, maybe don't work there..? Especially the bouncers, I get you have a job but if you need to see my credit card to make sure my valid driver's license matches, you're not too good at your job.
First I'll say regarding the discrimination comments... I wouldn't worry too much about getting into this place. If you feel discriminated against then you have a right to be upset, but you're not missing out on much except 1) $h*tty drinks...I mean really. Who can screw up an apple martini? Suite can. Lousy drinks that are overpriced 2) a setting full of douche bags and 3) to top if off doormen (or bouncers) who are some of the most rude, overly aggressive @$$holes you'll meet and have zero communication skills. I'm sorry to say but you're nothing really. You're the gatekeepers for a bar that sucks and you have some sort of power trip by standing at the door at this dump. Good for you... if it makes you feel better that's great. And by the way, when you stand like a big bad @$$ consider getting your flabby @$$ to the gym more often.