Cream & Coco Skincare
I placed and order on Jan 2 and never received any confirmation or tracking info but my my card was charged $60. It is now the end of Jan and still no order. Anyone know how to contact them in regards to an order that wasnt received? Ive tried to contact them twice using the contact us feature on their website but no response. Update: Sent email via address provided in response on the same day of response and still no reply in regards to my order. Products may be good as most reviewers state but I wont attempt to purchase ever again. This is $60 Im out off.
I find it EXTREMELY difficult to support this business. They have some of the best products, but are not consistent with their hours of operation. Hours states opens at 10AM on Saturdays. Door is locked and they are closed. No signage. No website communication. Nothing. Please communicate with your customers if your hours will change so that we know in advance before we get in our cars to shop with you. This has happened several times which led me to provide my feedback. One day I came and the door was opened and thr young lady tells me they are closed for appointments only. Told me to check Google site for hours that clearly stated OPEN.
My skin and beard thanks Cream & Coco. Amazing products to say the least. Rarely does a product exceed the companys Mission Statement. I encourage everyone to visit their location for a unique experience!! Keep up the amazing work ladies!!!
I love the vibe and energy of the Cream & Coco store. Great selection of products, and as a man, the staff was very helpful recommending some items to help me keep up on my hair and skin needs!
First, I want to say that I love the products from Cream & Coco. I am only rating the service and that is all. I placed my second order on 2/3/19. I received the confirmation and on 2/19, I received the " You're About To Get Your Cream & Coco On" email with the tracking number. A week went by and I checked and it looked like the package wasn't moving. I gave it a little more time and on 3/7, I sent an email to the support email. I did not get a response. I also called the company phone number and left a message that day. I then made a post on FB in one of the Cream & Coco groups asking for help. I did not get a response and no one reached out to me. I did get an email about the Coco Puff points expiring on 3/8 due to the new website launching. I got paranoid that what I really wanted would be sold out so, on 3/15 I placed another order. I wanted a Honey pot Brick before it was gone. This was placed via the new website and I got to thinking that maybe I could get a hold of someone if I clicked on the " Contact Us" button. So, I did on 3/19!! And, I did get a response stating that the USPS had lost my order and they did file a report for it. I was offered 3 soaps because the soaps in my order were all sold out. This was fine with me. I just wanted the parts of my order that wasn't sold out at the time. On 3/24, I received an email that listed everything on my original order and that it was being shipped. Confusing right. The next day 3/25, I received another email (You're About To Get Your Cream & Coco On) with the tracking number. But, it only listed the three soaps that I was offered as comp. I received only the three soaps in 3/30. I immediately sent an email and the owner emailed me back. She apologized for the oversight and told me that they would send me a replacement. I received the tracking email for the replacement on 4/1/19. On 4/4, I received the order and the photo's that you see is how the packaged arrived. The Lotus Flower Yoni spray leaked out into the package. Apparently, the top was not on tight enough because when I pulled it out of the box it was very loose. I sent an email along with the photos and I got a response back stating that they would send out another Yoni spray and soap as comp. I have yet to receive confirmation. I have placed several orders since. I just hope that this can finally be rectified, as I am loyal when I find a product that I like. it should not have taken 2 whole months for an issue like this to be resolved. Update: I sent an email on Monday (4/8) to follow up on the replacement of the Yoni spray. I just received and shipping email stating that it was on the way.