Better 4 Your Body
This was the perfect hotel for our stay. Right across the street from the Charlotte Hornets. This is a dog friendly hotel. They have a small dog walk on one of the floors. Perfect if you have your furry companion with you. The rooms were very nice. No carpet which I loved. Clean. The employees were nice and helpful.
I truly enjoyed staying at this location. The property was beautiful and the staff went above and beyond. I was met with the pleasurable smile of Adrianna. She was very helpful and nice. However my superstar was Porfirio. He was so gentle and understanding. Porfirio's empathy and world class customer service skills brightened my visit. His effective listening and eagerness to help definitely left a permanent positive memory for my lovely experience. You're gonna enjoy staying at the Marriott. Make sure to tell Porfirio and Adrianna hello and to please keep up the good work.
We booked a room for a wedding block for three nights. Because of the fact that the room block was only for two we had to have two separate room reservations. It was originally booked under my name but we called to have the name switched under my husbands since he was a Marriott rewards member. When we checked in to the hotel they told us we had two reservations, one under each of our names and once we explained our conversation with whomever booked our rooms, they told us they would cancel the other reservation. We then were charged for two reservations. When we called to have the charge removed they declined saying both reservations were still active. We were never given a key to a second room, the room under the second reservation, as we were told at check in it was canceled. When we spoke with them after the fact they said they would check to see if the room key was ever used and get back to us which it never was as we were never even given that key. We were told we would still not receive a refund. We cant get through to anyone who can actually help and are still out hundreds of dollars. This is easily the worst customer service we have ever experienced and we will no longer stay at any Marriott hotels. In addition to this the walls were paper thin and we heard people the entire night until 3am.
Some of the staff is rude. They will overcharge you for any extra min you stay after check out time. Wont even restock any of the water bottles and the vending machine on floors is mostly empty. Rooms are descent however have waited bathroom layout with slide door. Some of the staff is helpful however most of the staff wont even care. The lady who answered the call when I called the front desk to extend my room was really really rude. Overall, definitely not worth staying here. Charlotte has a lot of new nice hotels with better customer service.
Check-in at this hotel was one of the best experiences we've ever had. I wish I could remember her name (Simpa?!) She was such a good energy and the perfect introduction to the hotel. Excellent front desk. Location is great, rooms were clean and spacious. The only bad experience I had was when I called back 1 hour after checking out to get the young lady name at Front Desk so I can continue to write this review I was treated with discourteous and no attempt to help. Doesn't make sense because I stated I'm currently writing the review to rave about a current employee. Also the room is too nice for the ceiling to be peeling