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I ordered a cinnamon roll amongst other things and asked for extra icing because otherwise they give you a roll with just a drizzle of icing. After I inspected my food I noticed they didnt do what I asked so I asked for the extra icing again at the window this time and was told that they didnt have any. Oh really, well where did you get it from the first time?! So I gave back the bread (thats essentially what it is) and asked for a refund. They refunded me the price on the board for the roll but not the tax. I called back up there and spoke with the manager Ashley and she told me that they didnt refund the tax and it was only .06 cents. I told her I didnt care what it was, thats like stealing some you think?! With the rise and cost of inflation, imagine every penny that they dont give back to their hundreds of thousands of customers. Thieves!! After I made a fuss, she said she would refund me the full amount. SMH!! Furthermore look how THIN the biscuit is!!! Someone is cutting corners but taking consumers money
Stopped by through here during a long drive. They have a drive through and it didnt take too long to get through even with the long line they had when we got there. I got the chicken biscuit and it was good, employees were friendly. Combo comes with a drink and a side, we got a hash brown, they were nice and crispy on the outside and soft on the inside!
As a fast food place, I knew what I was getting into. However, for a place named "Biscuitville", the biscuit was a little, flat. The hot honey was also, not hot and just tasted like regular honey. The chicken was actually the saving grace as it was well seasoned, crispy, and not over-breaded. The country fries were also cooked to perfection. You can definitely taste that the biscuit was not fresh and seemed a little rushed when making. Would like to try again to see if it was a one time thing.
Guys, this was one of the most amazing experiences ever if I can give 100 star reviews I would, get in your cars right now and slow /fast speed here I saw them sanitize, gloves ,masks here and the but the thing that taste as good as the love in the air was the food and the vibes blessed we all are to encourage and encounter each other. Thank you all for being here. Guy, we have to be patient with each other they have lines out the door even for the drive-through. They start at 5 am until 2 but they barely have time to drink nor time to stop and think so be the peace of mind that they need and say thank you every time talk w/each other even if just to leave a smile we are not perfect but we are here and alive thank you. Give them frequent breaks and free drinks, maybe leave them some tips too and definitely raise the pay, give them better benefits because they represented the brand bright. Ps don't get there late so they can leave on time we all have family's waiting.
The food is amazing! However, the team works together like J Lo's backup dancers. They are happy to be there, if they are short staffed from COVID, you would never know it. So many fast food places have gone down to the pits of hell since covid but not this place. A well oiled machine!! After easting all my food, my husband and I continued to sit around to watch the biscuit maker and the awesome front end person. Loved it and I will be back.