Chopt Creative Salad Co. - Arboretum
- Open Now
I wish I could give this location 10 stars! My family and I were in Charlotte this weekend from out of state and I was looking for a healthier option for dinner and chopt came up on my Google search so I placed a pick up order. I did a create my own salad for myself and my kids but for my kids I only chose rice, broccoli, and chicken because I knew that was all they would eat. When my husband went to pick up the order a lady working waved him down and said normally when someone does the create your own salad they choose more than 3 things and she showed him the bowl it was only half full. When he explained it was for the kids she went and made us another one that was half full so they each had their own. I'm so grateful that employee went out of her way to make sure our order was just what we wanted. My kids each devoured their bowls and my salad was great too! We actually ended up going back again before we left town.
First time at this location. It's been awhile since I patronized this brand. I bought the Santa Fe salad. The chipotle dressing was a little spicy. However, I enjoyed it. I was full.
Really like this place and wish I could give 5 stars, the employees are all really nice. It's fast food but it's a rare fast food place that we feel justifies the $10+ price. But be careful online ordering, if you are picky, because they do not customize online orders - ever. We've online ordered at least 15 times & probably 10 of those times, I modify to remove 1 thing and add 1 thing instead. Just 1. I always pay extra for this and tip. Not a single time has my customization ever, not once, been in the bowl. I didn't worry about it the first few times, restaurant workers do their best. But it happens every single time. I don't even think it can be the salad makers' fault; there has to be something systematic about how orders print that makes customizations missable. But I pay for them and it makes me sad and I feel like a Karen to be annoyed my $0.60 request wasn't in there. Now I double check togo orders before I leave the place but for $12+ I wish that wasn't necessary.
I go to chopt all the time but never to this location. I was so disappointed. I was bragging to my boyfriend how he's going to love this place it was his first time. The customer service was horrible. I got the feeling they wanted us to hurry and order even though we was the only ones in line.Going to pay I handed over my ticket and told him that my boyfriend was with me as well he went and snatched his ticket after paying for our bowls of lettuce he didn't even bag it up he just walked away.
This was our first time at Chopt and we had a great experience! The staff were very friendly and made our food quickly. We will definitely be back!