American Airlines
Rob
I really wanna give it 1 star cause I hate American Airlines. But this one trip I took recently out of my control of airline choice was outstanding. The only thing not giving it 5 stars is their lounge is always full and the food sucks compared to delta.
Charles Martin
Worst experience here with American airlines. My original flight was late, rebooked, and that flight was late. I missed my connection, and had to stand in a line of over a hundred people for over an hour to try ro get a hotel voucher. They clearly don't care about their customers. Customer service through the phone or the app is literally nonexistent. It's not an exaggeration, if you call they only say they can help with reservations.
Nader Wahbeh
I paid $1885 for a tick to get to Houston on Monday my connections ticket were canceled and they changed my whole route and my ticket was 1 hour delayed. I has to run from terminal D to terminal B to catch up with my flight. When I arrived to my gate the manager gave me no option but to check my carry on bag which very light. I was the last person to enter the plane. There were many pins empty to let me take carryon bag.
Charlene Rupp
If you have time to spare fly American Airlines I am have traveled extensively in my life to a wide variety of countries using international as well as local air carriers. However I have never in all my years experienced such lack of communication, customer service and all around rude and abrupt employees. The aircrafts are old dingy and not safe. The staff are not friendly and dont even try to hide their dislike in dealing with passengers. We boarded our international flight in the Bahamas to Charlotte however shortly after takeoff we had to land in Miami due to the wings not working properly. We asked if we could take a flight from Miami to our final destination Kansas and got refused and forced to take the new plane. Told they will sort us. In Charlotte the rudest staff Ive ever had the experience to meet said theres no flights for days. We (a family of 2 adults and 2 children) had to be on standby till 10:30pm. We walked to Delta and they could not help but they were kind and explained what we must do in a courteous manner showing empathy and kindness. Something we didnt get from American Airlines. We landed in Kansas after 3 flights and an entire day of traveling. I think because one owns the monopoly on flights should not allow one to mistreat ones customers. From an international flyer you can learn a lot from an air carrier like Emirates they are leagues above your offering because their aircrafts are immaculate and their staff offer the human touch with exceptional customer service and support.
Doaa Mohamed
American Air line worse flight ever, delayed in flights and I have to stay in the airport CLT 20 hour with my little kids 4 & 6 year old!! At the beginning from Richmond they promise us to offer the hotel in case we dont catch our connection airplane and when we talked with the manager in American air line in CLT Airport before that girl in a video she left me without respect!! without Liston to me and the customer service asking me to book a hotel by my own because their mistake for delaying the airplane accrued the connection airplane left!! and either the new tickets each kid will be in different seat away from me and each others!!! They west my time and my money. Also the airport CLT in North Carolina open 24 hour and all the Restaurants closed at 10 or 9 PM which is force me to get out to find any food for my kids and I have never see that bad service in my whole life what ever from air line company or airport service. If Im able to put here 0 rate Ill do it. Not deserve for anyone to put money in their ticket.
