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Dayle M.

a month ago

. The treatments were wonderful. Massage amazing - and the facial as well .Best ever!. But after initial (very nice) greeting, no one was available to ask a question or get a beverage. I was there for 4 hours. Got locked out in the jacuzzi area, along with someone else. Later, when I finally found someone to order a mimosa, she said well you only get one free you know? I wasnt concerned about the price, especially after paying over $400 for the services. How insulting. The bathroom wasnt as clean as one would expect. Stall shutter doors were a bit grimy and toilet had some brown residue pooled around the flusher. I wish I could say it was the fabulous spa day I was looking forward to, but it wasnt. Maybe its another example of the lack of help since COVID. I hope they can do better or at least dont book as many guests until they do.


Keshia Stephens

a month ago

The facial was nice with Sarah, but not long enough. It was supposed to be a 50 min service but, I got to the room ten after 11, after undressing and going over options it was probably 15 after and I was finished and out of the room by ten till 12. So, it maybe lasted 30 min. I added the $50 Peel because she recommended it but, it was way to hot and I had her immediately take it off. Needless to say, I do not recommend the peel unless you have tough skin. All in all I payed $230 for a facial. Definitely overpriced. But, Sarah was great.


Stacy Laatsch

5 months ago

The Spa at Ballantyne is a class act all around. Impeccable service without the stuffiness. I have been seeing Master Hair Stylist, Edwina, for several years and she is the absolute best! She is an artist and she transformed my style and color. I never thought I could have long hair, middle of my back, at 57 years old and I do. I receive compliments all the time. She knows how to style and color to make you look and more importantly, feel your best. Big bonus, she has a wonderful spirit and is an absolute gem to talk with, laugh and share life stories. You will only feel absolutely wonderful, inside and out, after your experience with Edwina.


gina santana

2 weeks ago

I booked a sports massage for 60 minutes only to be told once I arrived that it is in actuality 50 minutes, on my confirmation it had two times 50 minutes and 60 minutes, I was told that the first 10 minutes are for consultation. Needless to say the consultation never happened. The confirmation should have had just one time. I was a patron of the spa pre-COVID-19. With the current staff there is a language barrier. I couldnt understand my masseuse and I felt that I could not communicate with her either. Initially there was no one to check me in downstairs in the spa, and then when the woman arrived she said I was late. Unpleasant experience and overpriced. The sports massage was supposed to be deep tissue, the pressure was weak, this is where the language barrier came in to play. Needless to say I will not be going back


Hailey Blair

2 months ago

My partner and I had a wonderful time! Our couples massage is as fantastic as was my facial. I do wish the esthetician wouldnt have talked so much during that, but she was very kind and my skin was glowing! Beautiful place and felt very clean and professional.

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