Spa & Wellness Center at The Ritz-Carlton
The Spa & Wellness Center at The Ritz-Carlton, Charlotte incorporates treatments utilizing 100% organic products and also features a bromine-treated swimming pool designed to avoid the effects of traditional harsh pool chemicals. Signature spa experiences at The Spa & Wellness Center include the unique Green Your Body Eco-Treatment, utilizing organic and vegan essential oils as well as environmentally-respectful scrubs and polishes. The Spa & Wellness Center offers wellness counseling that can incorporate the hotel’s complimentary cycling and tasteful organic cuisine as key components in a guest’s overall health planning.
We recently completed a beautiful wedding at The Ritz Carlton's Urban Garden. As a wedding planner, my experience with Kim, Lesa, and the entire staff was incredibly welcoming, caring, thoughtful, and thorough. From the moment I met the team some time ago, to the moment we were on property conducting the rehearsal and the wedding, the team was prompt in addressing any detail and continually touched based with myself and my team to ensure the couple was happy and the wedding ceremony and reception proceeded flawlessly. The team did not miss a beat with staying on course with the wedding day timeline and the guests continuously told us how pleased they were with all the details and accommodations. Our heartfelt gratitude goes out to The Ritz Carlton staff - thank you for everything you do to make wedding days feel so special!
Right in the heart of Charlotte. A gorgeous plates with that Ritzy Ritz smell as soon as you walk in. I had dinner at the BLT and the food and staff were incredible. We came during a big game at the convention and the valet staff let us know that If we don't have a good time mapped out we might get stuck in the traffic of leaving basketball fans which could take HOURS to get home through. Really appreciated the tip and the service to make our time in Charlotte flawless. Would be happy to come back to feel so treated and cared for by this staff. Loved it!.
As part of my Christmas present , my husband and I went for massages on New Years Day. I was very excited based on past experiences at the spa there. However we had terrible experiences with both of our massage therapists. My husbands therapist had a very, very strong odor of marijuana. She also gave a terrible massage and was pinching him throughout the experience. He said he felt like he needed a safe word because it was so uncomfortable. My massage therapist wore gloves the entire massage, which was tugging on my skin. A massage with gloves is not nearly the same experience as a massage with bare hands. That is fine if you dont want to put your bare hands on other people, but massage therapy is not the right business for you. In addition my therapist seemed like she did not have much, if any experience. Her massage skills were no different than mine, and I have no training in massage therapy. Neither one of our massage therapists seemed to have any real experience in massage therapy. At the end of the session, we were charged almost $500 which included a mandatory 20% tip. This is unfathomable to me. This will go down as our worst and most overpriced massage experience ever. Very disappointing service from the Ritz-Carlton, we will not be returning.
All of the staff were very attentive and helpful; the guest relations team was especially helpful and ready to make suggestions on how our visit could be enhanced. The room was perfect, in-dining was wonderful and always arrived quickly. The indoor pool was open with plenty of space to accommodate our family and others. The Pastry Chef created delightful treats for us each night. We had all the privacy we needed and our sleep was very restful and comfortable. We couldn't have asked for a nicer visit.
Loved my visit ! All of the staff were helpful. Loved the valet drivers especially. Upstairs pool area is fun.