April GC (Ariel)
This place has the greatest ambience...great bead selection... Pleasant friendly customer service. And talk about creating loyalty...and acknowledging repeat customers. I brought my Granddaughter into store last week and she was in heaven with all the selections. She makes her own jewelry. We were there last Thursday and so impressed we came back again today! THE STAFF REMEMBERED BOTH OF US!
For years I had several beautiful but broken necklaces with the parts all in a bag. I stumbled across this business online and sent them pics of my necklaces with the broken pieces. They said sure we can restring these, send them to us. I did that and they contacted me within days of receipt and told me that there were all repaired. I paid them over the phone and had my necklaces in 2 days. They looked just like that had when I bought them years ago only stronger and with a better toggle clasp. I am SO, SO HAPPY I found beads Inc. Now if another one piece breaks, I will not be upset, I will just ship to Beads Inc for a fabulous and quick repair. A REAL PLEASURE TO DEAL WITH - FRIENDLY AND HELPFUL STAFF, GREAT IN QUICK RESPONSE WITH EXTREMELY FAIR PRICING. I would use them again in a hear beat. Thank you Beads, Inc. Diana Hollywood Beach, Florida
I love this shop. It is the only bead store I know of in Charlotte and I always find a wonderful assortment of beads and findings. My 2 issues with the shop are: 1. Not every bead states what material it is composed of and 2. It is a bit elitist. I hate being negative, so this is not something easy for me to say. Every time I have visited the store over the past few years, there is at least one customer in the store who has a sales representative seemingly assigned to to them as they are obviously a customer who spends a great deal of money in the store. This can be off-putting to other customers. Just because a store representative does not know how much each customer is 'worth' does not mean they do not all deserve equal attention. Possibly there is enough staffing to assign a personal shopper to anyone who would like assistance. That could be the case. I have always been asked if I needed help and I do decline as I like to shop alone. But, it does seem like this store caters to the wealthy. If I am incorrect, then I apologize, this is simply my perspective, from the multiple times I have visited the store.
This place is wonderful. I have been a customer ever since they've opened and service is always 5+ . Owners and workers are super involved and knowledgeable, they know you by your name, not to mention the product is top notch. It's our little local clt gem.
Just stopped in for the first time! Large selection, lots of variety. Beautiful samples. We came at closing time by accident, but they were so nice and stayed a whole hour late just to help us!! Staff also demonstrated exactly how to make earrings and helped us make sure we had all the supplies we needed for our project without us even having to ask!! 10/10 customer service and overall experience :)