Best customer service I've seen in a while. An elbow busted out of my shirt and I didn't have time to go home before going to a show. The salesman not only helped me out, but offered to press the damn shirt I bought before I left so I could wear it out of the store. Without me asking. That's great looking out. Yeah, you spend a bit more, but it's impossible to put a price on that kind of attention.
Typical Brooks Brothers. Actually larger - a very large store. I needed a respectable tie for a gift in a hurry & they didn't disappoint, but of course it was $50+ on sale. Brooks Brothers is to me overpriced for what you get, as well as a little stodgy in style, but the quality is good and for those who can afford it this is a nice, large shop. Staff were helpful & low-key.
Very helpful clerks, great sale going on
Randy is the best. Patient, insightful, and knowledgeable.
After walking into the establishment, we were told they were out of stock in a particular size. No problem-- however the problem began upon trying to find the size at another location. They seemed very uninterested in helping us find it. To say that they were aloof is an understatement. They made no effort to help us with calling other stores, we actually were frantically making the calls ourself as they looked on at the computer. If they want to fill their empty location with more customers I'd suggest they think of the customer more-- their negative reviews regarding their lack of customer service are telling.