Neiman Marcus
T F
My shopping experience with Wyatt was SUPERB!! Mr. Wyatts willingness to assist WITHOUT any hesitation is unforgettably appreciative..Thanks for assisting me with finding mens shoes for my fiancs birthday! Your customer service skills is unmatched .. We felt Welcomed and enjoyed our shopping experience !!!! See you soon when we return to purchase my Bond #9 .. thanks you again
Carolyn J.
I was extremely surprised that this store was not crowded. Wonderful shopping experience, lots to choose from. I'm so glad that stores are full of merchandise again!!!
Heather Manos
So, I went to return a perfume that Id purchased as a gift for someone over the holidays. (Ended up finding something better). It was out of the return policy window (by 4 weeks) which I didnt realize since most return policies are more generous esp for large department stores. Instead of making me aware of such a policy and making a one time exception, a frumpy looking manager who looked like she should be working at the local Bojangles not Neiman Marcus - tells me I cant even exchange or get a gift card from the purchase. It was a fragrance for goodness sakes. NM needs to keep up with the times or they will be REPLACED with online vendors such as Revolve and FWRD who ship to you in a day and make returns SUPER easy.
Reema Totlani
Probably the WORST experience at a luxury retailer Ive ever had. I have an account with them I cant imagine how people who dont have an account are treated. December 22nd I bought a designer belt. New not on sale not final sale, it did not fit. Brand new tags never worn. A week later it goes to get either returned or exchanged with the gift receipt. The associate told me he couldnt do anything about it because it was a gift receipt no exchange, store credit, or money back. I come back with the original receipt and the belt. TAGS ON NEVER WORN. Cant accept my original receipt. Have been waiting for a manager to call me back for over a week. Have called multiple times just to be hung up on, cant get in touch with a manager or even an associate that knows how to transfer me. Im absolutely disgusted by this customer service from a luxury retailer by someone who has shopped here for years.
Hykia Burton
Was supposed to be getting a gift (The Tote Bag) for my birthday. And it was ordered the week off and they did express shipping. Needless to say the expected delivery date change every time when looking to see when it would ship and arrive. Well there was calls made and the rep assured us that the bag would arrive the 16th. Well this weekend the order was canceled, and there was no explanation as to why it got cancelled and Im highly disappointed.
