I absolutely love Stephanie who works at this location!!! This location is always clean!! My smoothie and bowls are always made to perfection! I do a lot of create your own as well as add ins and the one thing I love about Stephanie is that she never leaves off the extras that I paid for unlike some of the other locations!!! I promise you will be well pleased you cant lose at uptown with Stephanie!!!
This is the second day in a row they have messed up my order. 4/25 & 4/26 around 5pm. I gave them another chance bc mistakes happen, but being that it happened two days in a row, I dont feel its a mistake but carelessness. I ordered the Beach Bowl which comes with bananas and pineapple, I added extra bananas and strawberries. I did not receive anything but pineapple and they did not cut the pineapple correctly.
Refusing to answer the phone (after paying nearly $25 for ONE bowl) is unacceptable. I placed order thru delivery app, tried to call this location to make sure my instructions were clear but instead the phone just rings off the hook. And when finally picks up, the response is Im really busy blah blah blah. If the issue is staffing HAVE MORE THAN ONE PERSON WORKING. Not my problem. Ive noticed across multiple locations that only one person will be working and thats unacceptable . It took 13 phone calls, to get one answer! This will be my first and last with this location.
Ordered a peanut butter Aa bowl and the employee used all wrong ingredients. The bowl was to come with cocoa nibs he used coconut instead. I wouldnt want this to happen to someone with a food allergy because of an employee not being trained on the basics of what is what.
Staff was rude and dismissive. Upon entering store it smelled of rotten citrus. I didn't even order... sad treatment of potential customers.