Elevated bar food and drinks are why Hickory Tavern locations are prime spots to watch the game – any game really. And if there is no game on, grab a beer and a burger and have a moment to yourself.
Cuisine Type: American
Ambience: Casual Dining
Ordered pickup from here today. I had to wait 30mins longer than told which is normally not a problem for me. However, my burger was cold and not cooked to order, a side of macaroni and cheese was forgotten, queso dip was simply water with chunks of cheese at the bottom and staff was rude. Not what I was expecting.
We have been here a few times before and had a good dinner and good service. This time was just ok. Ordered nachos and got those after 45 mins, then the 2 beers we ordered showed up. 2 minutes later our food showed up luke warm. When the server checked back we ordered 2 more beers, they came as we were finishing our dinner. Asked for the check. Both of my beers were rung up incorrectly for $5 more than the advertised Oktoberfest special. I spoke to the manager and he was very gracious and apologetic. He took the bill and reduced it by half which I thought was very fair but after we were done eating a waiter or manager visited our table 3 times and not one dish or cup was removed from the table. Again, we have had great service and good food here before, tonight was an off night for them for sure. :::::::::: UPDATE The following Monday after this post the DM reached out to me to go over our experience. He was very understanding and apologetic. He expressed that this is normally a great location. He sent us a gift cert to return as his guests to give them another try. We certainly will be back and I will gladly update the photo when we do go back, hopefully with a better experience. Thank you to the management who have been more than kind trying to rectify a bad experience. ::::: UPDATE My son and I came back last night for another try. Sat outside again and had a much better experience. MaCayla was our server and she did a great job, cleared plates and empty drinks properly. Drinks and food were delivered quickly. I had fish n chips and my son had chicken tenders. We had the nachos supreme small order and it was layered like it is supposed to be and hot. Fish had same tempura batter breading as chicken which is a little weird but delicious. Would prefer beer batter on fish, personal preference. Thank you for inviting us back, we will be back again.
The menu is limited but food items are good. Service was ok. This was my second visit and the second time the dinning area was very cold. Even the waiter thought it was chilly. I will not go back.
We have been here multiple times never had a problem. However Sunday we went and it was the worse meal ever!!! Ordered it took forever for our beers to come. Then the food order was taken and we waited for over 30 min for the food. When they finally brought it it was cold and wasnt complete. The waitress said it would be a few on the rest well we waited and waited. We were almost finished when the rest came. It was all in all a terrible experience and we wont be going back anytime soon. It was a 50.00 meal so not worth it at all. Also the manager was no where to be found.
Food is always ok but no one should ever have to sit pushed up to the bathrooms rinse sink and waitress station. Why do restaurants do this. Not the first time this has happened at this Resturant either. A less than delightful experience due to soap and bathroom smell and consistent waitstaff at the register or getting drinks. Sorry Hickory Tavern Mooresville. No one wants to sit here. Shame on you !