Bailey's Outdoor Adventures
We had terrible experience with Bailey Outdoor adventure, We were with group of 6 adults and 2 kids. In the middle of the trip, 2 tubes got deflated and called the concerned group for help and didn't get any response from their end. We went to tip of life and got help from few families nearby to reach at the shore. so I will not recommend Bailey adventure to anyone. Note: We called multiple times for help, but no response from your end and also messaged our exact location still we didn't hear or see any kind of help. We believed Bailey outdoor adventures and not Tube manufacturers directly. Find the snap attached which we took after our adventurous trip (only 1 is fully inflated and rest 2 are with 20 to 30% air )
Great experience!! Was quick and easy to get our tubes and get in the water. Baileys had everything we needed- tubes, coolers, cooler float- even let us use a waterproof bag and speaker on the house. Customer service was great and even got a personal shuttle service to our car. Couldnt ask for a better day.
We had a TERRIBLE experience with this company. We had a very large group (about 50 people). We all had called/emailed prior to our excursion date to reserve our spots with a $20 deposit. Our departure time was moved back by a half an hour due to heavy rain for several days prior. There was also another large group in front of us. The company was not prepared for a group our size at all. They further delayed our departure because they did not have enough life jackets for all of our kids or enough tubes! They actually had to purchase more while we waited...not an easy task to entertain 20+ kids in a parking lot in the heat. We had to remind them several times that the people who drove our cars to the end point still needed a shuttle back to the beginning. Needless to say we departed about 2 hours later than originally expected. Not one employee warned us of the high water and fast current and most of us were bever told where to get off the river! What should have been a fun day on the river quickly turned into a very dangerous situation when about 20 or more of us could not get over to the side fast enough. The current was too strong and the water was too deep. Most of the kids were able to be taken out of the water via canoe, however the majority of us had to climb through poison ivy laden brush into a nearby golf course. My 8 year old daughter hasnt stopped talking about the worst day of her life (the canoe flipped while we tried paddling her to land and she wound up several yards further down the river). My husband was helping pull people out of the water through the brush and is covered in poison ivy. A week later and his leg and food are still swollen. The golf course we wound up in was about a mile walk from where our cars were parked. I would not recommend this company to anyone - obviously they care more about your business than they do your safety!
So our experience was not the best. First our time was pushed back initially, which was fine because we were a larger group and it gave us more time. However then to receive another text telling us our group was being pushed out to 11( which we already were- demonstrates no one appears to be keeping up with who is actually going when) they arrived after us- after telling us they would be there in two minutes- not accurate try more 10-15. Then they still had to get the 10:30 group out. My husband was helping blow tubes up with our pump to try to facilitate leaving on time. Before leaving we had to take a tube up because it was deflating already. We pretty much tied all the tubes together ourselves- so no actual service there. Before we got very far, we thankfully had an extra tube because one was already deflating so someone switched. Then a childs tube started deflating. We did as instructed and called and texted as we saw the railroad bridge- still awaiting that response or acknowledgment. Several people called and finally one of us got through. We asked about an ETA and he said he would be right there. They had taken our keys telling us our cars would be there for us- not accurate. Our cars were not there and if there wasnt an intention for them to be there then you really didnt need my keys. Which if you had a lot of trips booked then understood, but dont take my keys and tell me my car will be there if you have overcommitted yourself. When someone finally arrived, he had one of our cars that would fit five people. We had 11 people in our group. The solution was to drive a few back, pick our cars up, then drive back and pick the rest of our group up. If we had been delivered what was actually said, which was our tubes taken care of, being tied together, had all tubes that remained inflated, and had our cars at the pick up spot- I would say you provided us a service. However, you delivered on none of those. It would be more prudent for any further ventures down the river to pay $20 per tube, which is essentially what we paid you to do not much. Im fairly certain from previous reviews that youre not actually going to give the refund you should give, though Im sure youre doing the best with what you could- the service was unacceptable. This was a celebration of our daughters 16th birthday and to have a stress free enjoyable time floating down the river was NOT achieved, and your company played a large part in a lot of the stress. Either way- hopefully you can take the feedback and make some MUCH needed improvement on the service you allege to provide.
The people were nice enough and the ride down the river was fun....HOWEVER....they really need to work on their own communication skills and scheduling. When making the reservation, I stated that we were wanting a 4 person float. We were not informed that they no longer had this float until after were arrived. Not only this, but when we got there we had to wait for floats to be inflated and then half way thru our trip, one of our floats started going flat. After the trip we waited 2 hours to be picked up from the landing and eventually ended up riding back with another tubing company. I just feel that there are more than a few kinks that they need to work out. Even tho they gave a partial refund (not even a full individual rental) I really feel we should have gotten half of our money back that we paid.