Bailey's Outdoor Adventures
We had terrible experience with Bailey Outdoor adventure, We were with group of 6 adults and 2 kids. In the middle of the trip, 2 tubes got deflated and called the concerned group for help and didn't get any response from their end. We went to tip of life and got help from few families nearby to reach at the shore. so I will not recommend Bailey adventure to anyone. Note: We called multiple times for help, but no response from your end and also messaged our exact location still we didn't hear or see any kind of help. We believed Bailey outdoor adventures and not Tube manufacturers directly. Find the snap attached which we took after our adventurous trip (only 1 is fully inflated and rest 2 are with 20 to 30% air )
Great experience!! Was quick and easy to get our tubes and get in the water. Baileys had everything we needed- tubes, coolers, cooler float- even let us use a waterproof bag and speaker on the house. Customer service was great and even got a personal shuttle service to our car. Couldnt ask for a better day.
We had a TERRIBLE experience with this company. We had a very large group (about 50 people). We all had called/emailed prior to our excursion date to reserve our spots with a $20 deposit. Our departure time was moved back by a half an hour due to heavy rain for several days prior. There was also another large group in front of us. The company was not prepared for a group our size at all. They further delayed our departure because they did not have enough life jackets for all of our kids or enough tubes! They actually had to purchase more while we waited...not an easy task to entertain 20+ kids in a parking lot in the heat. We had to remind them several times that the people who drove our cars to the end point still needed a shuttle back to the beginning. Needless to say we departed about 2 hours later than originally expected. Not one employee warned us of the high water and fast current and most of us were bever told where to get off the river! What should have been a fun day on the river quickly turned into a very dangerous situation when about 20 or more of us could not get over to the side fast enough. The current was too strong and the water was too deep. Most of the kids were able to be taken out of the water via canoe, however the majority of us had to climb through poison ivy laden brush into a nearby golf course. My 8 year old daughter hasnt stopped talking about the worst day of her life (the canoe flipped while we tried paddling her to land and she wound up several yards further down the river). My husband was helping pull people out of the water through the brush and is covered in poison ivy. A week later and his leg and food are still swollen. The golf course we wound up in was about a mile walk from where our cars were parked. I would not recommend this company to anyone - obviously they care more about your business than they do your safety!
The people were nice enough and the ride down the river was fun....HOWEVER....they really need to work on their own communication skills and scheduling. When making the reservation, I stated that we were wanting a 4 person float. We were not informed that they no longer had this float until after were arrived. Not only this, but when we got there we had to wait for floats to be inflated and then half way thru our trip, one of our floats started going flat. After the trip we waited 2 hours to be picked up from the landing and eventually ended up riding back with another tubing company. I just feel that there are more than a few kinks that they need to work out. Even tho they gave a partial refund (not even a full individual rental) I really feel we should have gotten half of our money back that we paid.
In keeping it simple, the communication, organization, and integrity of this "company" is beyond poor. We had a group of around 50. I could never get a response when I contacted them. I was never given a valid address of where we were to park. At 9:00 the night before, I was informed that they don't in fact have the 10 kayaks that they told me they did. For our inconvenience they then reduced the price per tube and promised drinks/snacks at the end of our "adventure". I rented a bus to move our group from the parking lot where we parked to the starting point so that we could get on the water earlier rather than being "shuttled", which they wouldn't have been able to do even though they claimed they could. When we arrived at the starting point, they had only just gotten there themselves so we had to wait on them to blow up about 80% of the tubes. At one point, my employees were blowing up the tubes for them because apparently the owner had a hurt finger. We ended up not having a group event because most of us started about 40 minutes before the others. There were 4 people left without tubes due to them not having caps, which meant that we had to use our cooler floats for people and put 3 people in a double tube just to be able to get on the water. They did not offer ANY lifejackets to anyone, even though I had already told them that we wanted them available to those that chose to use them. The directions of where to exit were so unclear that we had employees miss it and go a mile past where they should have gotten off. There were no drinks and snacks at the end as promised. They didn't even show up to collect their tubes. Then they wanted to argue about final payment because we had people back out due to lack of kayaks and I wasn't paying for tubes we didn't even have!! Their argument for being short the tubes was that they "had the tubes, just not the caps". The tubes are worthless without caps!! We ended up having a good time overall, but ONLY because we are a fun group and made lemonade out of lemons. But I would never use these people again, nor would I recommend them.