I came for my first and last time on Halloween. My stylist was 20 minutes late, when she finally came over she didn't greet me but simply said "what do you want? what do you want to do?" I showed her a photo of the braid I wanted, we discussed that we no longer had time for the wash and blowout I had scheduled so we went straight into the braid. You would think this lady had never done a braid before - it was uneven, loose, literally falling out. We tried multiple times to make it better but finally I just told it I had to go. I had to take it all out when I got home and just do it myself. She also told me at the start of the appointment that she was quitting in two days to go to lash extensions - so that should have been my indication. Overall I think they can't keep employees and there's no management. Go somewhere else.
Terrible service all around! I was rushed through the styling I requested (they were supposed to seat me for 30minutes, but only gave me 15). When the stylist asked if I was satisfied with her work, I said no and asked for a retouch. She barely did a thing. I left the store only to realize half my hair wasnt even touched. I returned to the salon asking for a retouch by another stylist but they couldnt seat me for another 3 hours. Customer service representative had a delayed and terrible response, basically saying there was nothing that could be done now. I would recommend avoiding drybar at all costs! Waste of money and completely abhorrent responses! Go somewhere else that values their customers,
The experience was fine in the sense of it being pleasant in the salon and the customer service was respectful. This was my first time and last time because the stylist did not wash my hair thoroughly at all after I told her it had been a little over a week since my last wash. I had dandruff flakes when I was combing my hair later that day. She was also inexperienced. This is solely a blow out place, do not expect a silk press so keep that in mind. I paid extra for a keratin smoothing treatment but the humidity still left my hair frizzy after a couple of hours. I had to wash my hair the next day because it just smelled strong from the products and still dirty. I won't be returning.
I love this place! With I could remember the guys name who did my hair! I will go back & hope to have him do my hair again! It lasted 3 days & smelled fantastic!
Every time I come to South Park Drybar, I leave looking like a queen. This morning Farah did my style and the Cosmo tai is my favorite look. She did an excellent job and I got compliments in every store I walked into at the mall following my appointment. Very happy with the service every time I come to this location!