Great Outdoor Provision Co.
Sheri Opsahl Guy
We just purchased our very first kayaks. This place was awesome. Mac (or Max) was extremely helpful in picking out the perfect kayaks for us. Rudy (the GM) was beyond helpful with the pickup. He helped pick out necessary accessories, was extremely knowledgeable and most importantly helped us and gave us a lesson on how to load them onto our roof rack. He was patient and an A+ on the customer service skill! Thanks Rudy!
Overjoyed, informed and confident in all my purchases here! From clothing, to shoes, to my hobie cat sailboatI have always left here more informed, and ecstatic with the customer service. Ill admit that I had crossed over to REI for a couple of years because of the 10% back, however 10% is a small price to pay to be sure Im getting the right equipment from people who actually know what they are talking about and are excited to talk to you about your sports or needs. My favorite associate is Rudy. His dry sense of humor, attention to details and his willingness to stay at work a little late for me today because I was running behind makes me want shout from the rooftops that customer service isnt dead. Thank you Great Outdoor Provision for being exactly who and what you are!
I agree with others here - this is a nice place. The employees were cordial and helpful. But the pricing on the item I was shopping for was just too far out of line. There is a fair amount of stock in the store, but the brand selection is minimal - just one brand and 2 models in my instance. I wound up finding a more suitable product with better features at the river - for 2/3's of the GO Co. price. I looked at 4 other local stores and the situation was similar; to cover the costs of the bricks & mortar, the stores stock only 1 or 2 high-end brands and apply healthy markups. "High-end" in this context means "recognized name" - which is not always synonymous with quality but does usually correlate with above-average prices. Long-short, the GO Co. is worth a look, but if you have to have it "right now" you will likely experience a bit of a surcharge for that.
Best customer service in Charlotte! Im sure Everyone is aware that it is extremely difficult to find good customer service anywhere you shop or dine at this point in time. The staff at Great Outdoor Provision Co., (especially Sam) is Top Notch. They truly care about their customers and go above and beyond to make sure your needs are met and all of your questions/concerns are answered. Wether youre in the market for outdoor apparel, a new kayak, or even kayak repair; look no further than Great Outdoor Provision Co.
I needed a bathing suit in November and Elijah went upstairs to get me a few in the size and style I asked for. Then he helped me find the perfect pair of snow boots. I love supporting this store, you cant beat their expertise and quality. Thank you for being our go to store!