My first experience in the store was wonderful! Sandra came right up to offer me assistance with finding styles and sizes. Although I didn't find exactly what I needed, she helped narrow down my options so I could continue my search online! She was very kind, professional & had a thorough knowledge of her store and the website. Thank you again!!
Dont bother expecting to be helped or greeted even as workers walk right passed you. Thankfully the cashier was nice enough to set up a fitting room for me
Giuseppe “The Wine Reviewer” Gori
Always great.. awesome man selection as well.
Extremely nice staff, quality clothes, and a good environment. I will be coming here anytime Im in Charlotte.
I had hands down the best experience ever shopping for jeans today. Wow! I was working wtih Citlalli T and she went above and beyond as far as customer service goes. I had a pair of jeans that I brought with me to use with the recycle program to get $20 off. The jeans I got from Madewell and they had a tear in the back. I had them for less than 6 months but I wasn't going to cause a stink about it. I was just going to do the recycle program and use it towards a new pair. She told me about the policy they have and gave me $ for what I paid originally for the damaged pair. I was able to use that towards a purchase of two new pair of jeans! She was so so patient and willing to help. She went above and beyond trying to help me find jeans that fit well and I feel so confident wearing my new jeans. I will 100% come back and work with her. THANK YOU!