PGA Tour Superstore
I love this new golf store. Its a great addition to Charlotte. All of the employees are very friendly, but Destiny is exceptional. She is always in such a great mood. Its a pleasure to encounter someone whos so consistently upbeat and helpful. Over the weekend I had my driver reshafted. I always worry when I have work done on my clubs and a driver reshaft really sets me on edge. In the future I wont need to worry because Grant did an amazing job. All of my concerns were expertly handled, and much to my delight the overall cosmetics of the work exceeded anything I could have expected. I highly recommend this store.
I love this store! I just signed up for the membership so that I can hit golf balls in the bays by scheduling an appointment. The staff is very well trained and very helpful. Destiny helped me with the membership and a few other things. She is terrific and a great representative of the store. Look forward to coming back soon!
If you're like me and a big golf fan, then welcome to a slice of heaven in charlotte!! The staff is friendly and very helpful. They carry the latest selection of golf and tennis equipment, clothes, and apparel. The store provides custom golf club fitting and golf simulators to test out your clubs. The have a giant putting surface in the middle of the store to test all golf balls, and putters. It's difficult to walk out of the store without buying something but hey, it's golf and we can all use some help at any price!
Store is clean. They have a nice selection of apparel and clubs as well. The review pertains to the service. I had a putter regripped while I checked out. I must say that Justin and the services team were fantastic. Grip was done properly and promptly. This is where it goes off the rails.. While waiting for my putter to be done, I looked around and decided to get a gift card for a friend. I approached the registers and every cashier either had their back turned or were on their phone. I have managed at nearly every level of retail and this is one of the most unprofessional things you can do!! When Destiny or Trinity or something like that finally said Hello in a loud piercing voice, I nodded and changed my mind on the gift card. Ill be back for services, but thats it!! Be aware of your customers, we see more than you think. Changing rating due to service guys. Thanks Again Justin for the grip help. Joe
The store is amazing physically but good luck getting a store associate to make eye contact with you let alone talk to you. Was in for a driver and a new set of irons and apparently none of the 20 associates who appear to be randomly walking around could be bothered to help. Other reviews echo the same. Its clear the employees at this store dont care about customers or about making sales. Its a real shame because the location and store amenities are fantastic. Oh well, Ill go somewhere else that can be bothered to have a simple conversation.