Chopt Creative Salad Co. - Arboretum
The low rating is for this location only. The Tryon Street store is 5 stars all the way. The employees with whom I interacted at the Arboretum were very friendly and theyre why I gave 2 stars instead of 1. It would have been three but they lost a star because my order for 3:30 was ready at 3:05, 4 minutes after I ordered, so they clearly didnt notice that it was a delayed order. Thank goodness I ask for dressing on the side or it would have been a wilted mess when I got there. Update- I have added a star because of the young lady I encountered on my way out. Theres no garbage can or recycling bin outside; a very nice employee told me it was inside. I pointed out that I was with my dog and couldn't go inside. She offered to take it for me, even though she had just gotten off work. Another super friendly employee! Unfortunately, she wasn't wearing a nametag or I would thank her here by name. I decided to eat at the tables outside and requested a bowl of water for my dog. The lady inside said shed bring it out, which was very nice of her. While I was getting my dog out of the car, she left my order and an empty bowl on my table. I had to put the dog back in the car, get water from inside, bring the water out, and go get the dog again. Usually not an issue, but she and I both have mobility impairments so its a little difficult on us. The Cobb Salad had three small, slightly brown pieces of avocado and 4 little squares of chicken. There was so little flavor in the rest of it (and no salt or pepper packets in the bag) that I used all the dressing. I normally use less than half. I requested cucumbers, which I finally found in the very bottom of the bowl along with all the egg. This is the second time I have attempted to try the Sea Salt Caramel. This is the second time it hasnt been in my bag. I didnt notice until it was too late, so I still dont know how those taste. Overall, I love Chopt, just not this location.
Im giving 2 stars only because the girl who was working was super friendly, other than that! I was NOT happy at all. The salad I ordered was supposed to be a 12$ salad that SOME HOW managed to ring up to 23.91$ it was my lunch break and this was the first time id ever been here! I didnt realize they put the dressing on my 23$ salad until after she had done it! I got ranch im witch once i got bak to work and was able to eat the dressing tasted spoiled!!! Mind you it wasnt hot outside today! So idk how it spoiled in the 10 min drive back to the job site! I called to let the manager know and they told me there was no way it could be spoiled the guy claimed he was gonna give me a refund in witch i paid with my card but i dont see it pending! If i do get a refund i will comr back and change my stars!!! And give an extra star!!! 23$ for a salad is ridiculous the chicken they have isnt even real chicken its some kinda processed chicken like what you get on the premade salads from Walmart is what it reminded me of!
The bozos at this one location get orders wrong more often than not. I love Chopt, and have had nothing but great experiences at every other location, but of the last four times I have been to this one, theyve screwed up the order. And orders submitted through the app, so its in writing! Last time, tonight, they didnt chop our saladand the name of the place is literally CHOPT. Since its only this one location, clearly theres a culture of incompetence and apathy infecting this store. My recommendation: shut it down for two weeks, fire the entire staff, and rebuild it from scratch. PS Update: My friend took back her salad to get it corrected and get this: they blamed US. They said we had to REQUEST it to be choppedat CHOPT, despite the fact there were three salads in our order and the other two were thoroughly chopped without said special request (and one of the others was an almost identical order). The only thing worse than incompetence is a refusal to accept responsibility for incompetence.
It was my first time there in a very long time and the person that helped me this young man took his time explaining everything to me and I just thought that was absolutely amazing he was not in a rush while he was trying to help me through my chopt experience.
Jeffrey La Croix
The food was good, but the dining area was very dirty. I sat in there and did work on my laptop for 3 hours. No one came through to clean up that whole time.