I made a reservation at 10 oclock which was listed online as available. We got here and they say they are about to close, which is understandable but Im also confused as to why there is a reservation listed online for 10 oclock if they close at 10 oclock. We sit down our server is nowhere to be found for 15 minutes. We finally find her she rushes us to order dinner and drinks, and we do. 10 minutes later we are ready for a second round, and we have to find another server to help us place another round of drinks. She states that the bar is closed. We asked if you could speak with our server. Our server said the bar had already closed in the kitchen as well. We were confused as to why she did not mention there was a last call. And as to why 10 minutes after we had originally sat down that there was last call. I said why would there be a reservation available for 10 oclock if you were not ready to commit to full service. We stated we wanted to have the same dining experience as someone else who got here at a different time. As we had a reservation. They were unable to accommodate us and somebody sent over a Manager who did not properly introduce herself or even state if she was a manager or not. She said is there an issue? We Explain to her what was stated above and she said theres nothing I can do about it and that there was a system error as to why there was a reservation available at 10. The food was all very below average. And even some items came out cold. Overall very unpresentable experience and disappointing. Will not be coming back
Where do I start. Gnats flying around. One landing in one of our drinks. Bar taking close to 30 minutes for an order. Waitress telling us no less than a dozen times that she is new and apologizing for every little thing that should be part of any training. Quarter of an inch of dust on the windowsill next to us. Disgusting bathroom. The only reason that this is getting three stars is because the food was actually good. Spent really good money on something far from fine dining.
We dine at this location Friday and Saturday night, service was A+. We pride ourselves in fine dining experiences!!! I have to say this staff is top tier!! In all my past dining experiences their staff will be hard to beat!! I dont believe they could be top!! If I could give them more stars it would definitely be over 5 stars. Please visit you will not be disappointed!!
My friends and I, made Sullivans Steakhouse in Charlotte our grand finale night of our vacation in Charlotte. I heard that the restaurant was great; but unfortunately the food and the experience was horrible. We couldnt get reservations so we decided to sit on the patio for dinner on July 18, 2022. First the service was horrible, I order the Oyster Rockefeller which was cold and the oyster was still raw. I have never had the oyster cold like this. I order a steak expecting the steak medium well and it came out well done and the topping Oscar style was also cold. They remade the steak and it was have medium and the other half medium well and salty and it was plated messy with juice running everywhere and no asparagus garnish. Also to top the experience off the waitress that night had attitude and acted like she really didnt want to be there and made excuses of why the food wasnt cold or wasnt cooked correctly. If your looking to dine her please rethink it unless you just want to waste your money and have mediocre food and experience. You would be better off dining at Outback Steakhouse.
Exceptionally good really, really good. My fillet was perfectly cooked and superbly flavorful. Wine list is top shelf and the service great. Very comfortable atmosphere. I have been to many steakhouse that were not worth the money. This place is not like that. I will go back next time I visit Charlotte.