West Elm - South End
Never buy furniture. The absolute worst experience. Ive been given delivery dates 5 different times and the furniture never shows. Been waiting over a month for a piece of furniture which was supposed to arrive in 10 business days. AND...The employees in the store, along with the managers, might as well be statues, because they do absolutely NOTHING to try to accommodate and find solutions. Horrible experience!
Above and beyond customer service. I had to return a set of pots and pans I purchased off of west elm online. At the time my baby was with me so I called for them to come out and get the set bc I couldnt carry the box and baby. Since my Baby was asleep they didnt even make me come inside they went in and did the exchange and walked the receipt back out to me! I was so grateful!
Store is alright, but they had nothing in stock. Id love it more if they had better inventory.
Never buy furniture. The absolute worst experience. Ordered several pieces of furniture in October 2020... as of today 3/31/21...none has been delivered. Ive been given delivery dates 5 different times and the furniture never shows. On top of this, the charges have hit my credit card and Im paying interest on furniture that is floating somewhere in the great unknown. AND... customer service does absolutely NOTHING.
Francisco Lopes Nino
Great atmosphere every time I visit.