Warby Parker - South End
I have been wanting to pop in to check out what they offer for a while now. I was greeted by Michelle. Even though I was not in the market for a pair of glasses at the moment, she took the time to show me some styles. She really impressed me because most people who know they are not going to make a sale dont take the time with customers. Ill definitely be coming back, the next time I need another pair of glasses. I think Ill be going with a clear pair for my next. Check them out! Say hello to Michelle!
Alton & Michelle Hunnicutt
I went to this store on Saturday. I was greeted promptly and after a few questions I was taken over to the framer area and the rep began to explain the differences in the frames I wanted. Very knowledgeable and I love the fact that my rep told me I need to get some help and being transparent the whole time made my visit very good. The prices are reasonable.
I am reviewing the store itself as I have not yet received glasses ordered. Carolyn was amazing. We were greeted promptly, and although I went with a friend and was just looking, I ended up purchasing 2 pairs. I spent over an hour trying on different frames and sizing and discussing my needs. Maybe it wasn't as busy as usual, and they had time to spend with me (it was early in the day), but I did not see other customers being ignored while I was helped. They communicated to each other well to assist customers and overall, it was a very pleasant atmosphere. I purchased because Carolyn was incredible. She was extremely patient with me and explained the various types of glasses they had. I did get progressives and they measured twice to make sure it was correct. Again, have not received the actual glasses yet. But so far, a better fit experience than I have had elsewhere and recently.
This place is really cool. So much better than a normal retail glasses store. The prices are really good and the service is very simple and convenient. There arent a million add ones that they try to sell you. The staff are friendly and helpful. They take your measurements and make sure you get the right pair of glasses. Fees like an Apple store.
Excellent customer service! Im notoriously indecisive about glasses, and the person who helped me did a wonderful job making suggestions and perhaps more importantlyexplaining why she recommended them. Very happy with the pair I purchased!