Courtyard by Marriott Charlotte Gastonia
- Open Now
- Always Open
Very comfortable room, but I'm even more impressed with the staff. My first time stopping here but won't be my last. I checked in very late last night and Chris at front desk was very helpful and professional. Awesome first impression even though I was very tired. This morning, we stopped for a couple quick breakfast items "to go" and I met Joseph who served us at the grill counter. He's a keeper...the type of person any business person would want to be part of their team. Good job Courtyard and thank you Chris and Joseph.
The room was absolutely wonderful. The king sized bed was incredibly comfortable. The temperature was good and the staff was kind. It was wonderful having the waffle House and cracker barrel just around the corner. The only improvement I could have made is to have the room be slightly more spacious.
Customer service here is great! I'd like to personally recognize Geanette, Joe, Jordan, Dave, and Kuri. These people always had a smile on their face, provided great customer service, and were extremely kind. The hotel was located near multiple restaurants. The best was a local, great, upscale restaurant called Webb's Country Kitchen. Don't let the name fool you. Fabulous food! Don't miss it! Reasonably priced.
Great place to stay. Especially if you're traveling for work. The staff is great! Just be careful with the coin eating laundry machines. You might get taken. And be sure and lock your vehicle. There is really no security and not much in the way of camera security. Things were stolen during my stay from co-workers in the parking lot.
My family stayed at this Marriott for a Soccer tournament on November 17th to 19th. We accidentally left a knife and a flashlight in the nightstand next to the bed. I called as soon as we got home (about 3 hours later) when we started to unpack. We called and spoke to a receptionist who lacked empathy. She simply stated the room was just cleaned and that it was not found. She spoke to myself and my husband that evening. She did state that her manager was not in but she would have the manager call us the next day to follow-up. Neither my husband nor I ever received a call letting us know this was investigated. I know that accidentally leaving something in the room is all my fault but being we asked for a call back and were reassured we would receive one, and yet never did I am very disappointed. I guess it seemed like a very nice Christmas present for whoever cleaned the room. I will not stay here for the soccer tournament next year nor book the room for the other players. Not the experience we expect from a Marriott.