We used Academy Bus for our wedding in September. We did see some bad reviews before booking them, but it seemed like in the more recent reviews, they had improved. The customer service and coordination prior to the wedding was really good and why I still have to give them some credit. However, at the end of our wedding, the bus hit a tree at our venue, and the glass shattered onto some of the seats. Luckily everyone had gotten out of the way before glass rained into their seats. The bus company said they could get another bus to us in 2 HOURS. We had to leave the venue, and 2 hours was unreasonable. All of our guests had to uber (which they were completely fine with- thank god we have some easy going guests). BUT after the fact, my husband called to complain and they offered 10% refund, for providing half of the services they were supposed to (and on top of it our guests were very much inconvenienced, not to mention the venue had to deal with the aftermath of the glass and their tree!). They eventually refunded 50%, which is reasonable for the fact they did provide transportation to the wedding. But horrible customer service after the fact. I don't think they understand how easily someone could've been hurt, and how easily they could have been sued. Very disappointed in their customer service.
Academy provided outstanding and professional service with details to being on time and working with our students. Both coaches were very nice and the drivers were wonderful to work with our needs for the trip. Mary made our arrangements so easy and communicated often with us to make sure every detail was in place. We will be back again! Frank
My company recently held a multi-day conference and used Academy for all of our transportation of 100+ guests. Their attention to detail and passion to serve was felt throughout the conference. Their reliability, friendliness of drivers, professionalism and clean, comfortable buses helped us deliver a successful conference. Mary was especially was a pleasure to work with and made everything a breeze!
We had a very disappointing experience with academy bus. We booked them to transfer guests to and from our wedding and made it clear when booking them that we needed buses with air conditioning since it was the middle of the summer. The air conditioning was not working on one of the buses. When we called after our honeymoon, they claimed that the air was working on the way there and only wasn't working on the way back. They then made up a story saying that the bus driver offered to switch out the bus for one with working air conditioning and that we declined. They basically called us liars and were extremely rude. I would not rely on them.
We discovered Academy this past fall and have worked with them for all our Charlotte Ambush Field Hockey Club team transportation. Mary is super to work with on the contract and scheduling end of things while Anthony and all the bus drivers have been super. They all are attentive to details and professional to a T.