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From the first day I walked in there just to get information, Pet Paradise felt right to me. I walked in just to get information about the place & was greeted very nicely by staff. They offered to take me on a tour of the facility and spent a good amount of time one on one with me answering my questions. We were able to take our silver lab dog Sylvee the next day for a free get to know you day. She did really well there and we were given a Lil Camper Report about her day and what she had done! The next time we took her for her first overnight stay. When we arrived she was so excited to go back and play and again we were given a report when we picked her up about her stay and how she did. They also spent time talking to us and giving recommendations on what to try with her. We decided to schedule our vacation time with them and the manager was very informative about giving us ideas on how to save money there. Then I mistakenly forgot her collar there and didnt realize it until the next day. They sent me an email telling me I had left it there and would either hold it or mail it to me. When I went to pick it up, they were very apologetic to me as though it was their mistake & gave me a free night of boarding! We have constantly been pleased by this facility & its staff! I feel very comfortable leaving my dog there and that she is in good hands!
We love Pet Paradise! Rocco has found a new retreat. We had a few issues on his first stay, but it was researched and handled and we were given 2 nights for free on our next stay. We boarded Rocco again and had a small issue, that was handled immediately. We were again comped 1 night on his next stay. I must say that customer service and complete satisfaction is their goal. We will be staying with Pet Paradise for our future needs for boarding our beloved Rocco!!
Our hotel recommended Pet Paradise. We went to check out the facilities and the staff was awesome. At first they were booked and had no space. But the manager led by BLAKE was awesome and was able to find a spot. They gave us three hours of free time. Mellow was so happy when we picked up. The pictures that we saw showed that Mellow was in great hands and showed a lot of attention which the puppy loves. The pick up was even better as the attendees came back with some awesome reports of mellow and she had a ball. Thanks guys.
I used to be SO against boarding and bringing my dogs to daycare but Pet Paradise has eased every worry I ever had. They knew me & my dogs by name after just one week of day camp. They're always so friendly when we drop off and when I arrive to pick up. They have also fit my dogs in very last minute for day camp several times--so they're very accommodating. They offer a tour of their facilities your first time there so you can see where your fur kids will be staying (super clean) and they even have cameras in the play areas so you can check in on your pups during the day--which I LOVE to do! If you have bigger dogs, they'll love the big bone shaped pool. Everyone who works at Pet Paradise is super friendly and you can tell they love coming to work every day. Your dogs are in good hands at Pet Paradise! I haven't boarded my dogs yet but I would definitely use Pet Paradise if I need to do so. They have had take home baths and I'm picky about their dog shampoo, so I brought theirs from home and they used it no problem. They're also very reasonably priced.
We take our dog here at least once a week for some social time while we're at work, and she absolutely loves it! She's always been a shy rescue, but has become a more social and less timid dog since we've started daycare. Everyone is so sweet and loving to her, and we are extremely grateful to the Pet Paradise Airport staff!