UPDATE: I received an email from the Resort Manager in regards to my puppy nails not being trimmed and the smell she left with after being groomed. I appreciate her call and willingness to correct the situation. Im happy because I love that place and didnt want to stop taking my puppy there. Hopefully next time the grooming will be what I expect. Thank you Pet Paradise for the professionalism and great customer service. I have always brought my pets here for boarding. This time I left disappointed. I requested the go home bath with nail trim. Upon checking out I found out that my pups nails werent trimmed and there was no reason given. I was even told by front staff that they would contact me to let me know why the groomer didnt trim my pups nails, but no call yet. Also, I am currently pregnant so my sense of smell is on a 1000 right now and my pup smelled worst than what she smelled upon arrival. She didnt smell like she had a bath at all. If I ever take her back I will for sure wont be paying extra for a bath. I could have done a better job 9 months pregnant!
Ive been to so many different vets and I can honestly say this is my #1 favorite place. I have never had a bad experience since I started taking my puppy there. 10/10 recommend !!
Our second, and more than likely last time boarding at this location if we can help it. We have 3 dogs ranging in sizes between 10 and 60 pounds. Our first visit was less than stellar. Our dogs stayed 2 nights and came home absolutely filthy. I understand that during playtime pups may get dirty, but they shouldnt be COVERED in urine. All over their underbelly, feet, bottoms and face. We immediately had to give them all baths the moment we got home. But other than being filthy they seemed otherwise fine. We decided to give them another try despite our reservations because its hard to find a place for one of our pups since hes unaltered. This time they stayed for 3 nights. When we went into the building NONE of our dogs wanted to go anywhere near the staff, which for 2 of our dogs is out of character. It made me wonder about their previous experience but we had no other option. When we picked them up they again had urine on them. Thankfully not as bad as the first time but still, the last thing someone wants to do when they come home from vacation is bathe all 3 of their dogs. I gladly would have paid for a go home bath had someone contacted us beforehand letting us know they were dirty. Now one of my dogs has bad diarrhea and another has green goo coming from one of her eyes, so it looks like a call to our vet will have to be made. While we did appreciate the report cards and the pleasant staff, it doesnt make up for the conditions that my dogs were returned to me both times. In my opinion if Im leaving my dogs with someone they should be returned to me in the same condition wherever possible.
I will start off by saying that our dog loves this place and even more his Vet. However, trying to reach the front desk or even the customer service line , is an absolute NIGHTMARE!! As a customer, I feel I should not have to call 50 times, and then decide to show up, in order to speak with someone. But other than that, our dog loves pet paradise. I hope this issue can get resolved quickly!!
Good clean place, dogs came away smelling like they got cleaned or washed (didn't request a bath). They were tired and happy to come home. Not nervous, not worried, just happy. Best way to come home from a Vaca is to get in the car with happy pups.