Lucky Dog Bark & Brew Charlotte
Paul Brown
Good beer. Fun and friendly people with dogs that are well behaved- who generally clean up after their dogs promptly. (Though I did see staff having to clean up after a dog once). Obviously, by its nature it's a relaxed place. There is a special small dog area but I didn't see any small dogs using it
Brooklyn Cousins
We enjoy visiting Lucky Dog. The people, dogs, and environment are great. We love that its laid back and enjoy all the TVs for watching sports. The climate controlled patio is awesome for year round visits. The only thing that makes me uncomfortable is the male dogs that mark their territory on everything.
Victoria Jacobs
As a former GM of a pet resort, I wanted to refrain from posting a negative review because I understand things happen but the lack of accountability and/or remorse show their true colors. First off, I was drawn to Lucky Dog based off their proximity to my home, extended hours and indoor/outdoor facility options. However, I am extremely disappointed in the lack of transparency shown by Lucky Dog. I have an (almost) 2 year old yellow lab who has been in day care and boarding situations frequently her whole life with no issues. She passed the Lucky Dog daycare evaluation with no problems. I pick her up one evening after using Lucky Dog for a few weeks and was told she was too excited and has too much energy and removed from group play because the other dogs didnt like it. I wasnt called or emailed when the situation happened so at this point its 7 PM and shes been there all day not playing. (serious lack of communication) The staff recommends I give her calming treats prior to bringing her in and/or bringing some for them to administer if needed. I take their recommendation and provide them for each following reservation. The staff comments that these seem to help and some days they dont even have to administer them. I receive a call the morning of Feb 18 that my dog is causing problems (by being too excited/too much energy) and she has to be removed and can no longer come to the location because the staff cant handle her. They assure me that there are no injuries and I can pick her up whenever. I notice over that weekend she has a scab on her side but figure its something minor because I was assured no injuries during the incident at Lucky Dog. Fast forward a week and the spot is swollen, infected and very painful for my dog. I make an appointment with her vet only to find out she has 3 puncture wounds from animal bites. I live in an apartment in uptown Charlotte so she has no access to other animals so it had to happen at Lucky Dog. After the vet, I go to Lucky Dog to find out more information on the incident from her last day. I was polite and patient with the staff as they were very busy and didnt want any other pet parents to be involved in the conversation. However, I did not feel like my concerns were important to the MOD. She claimed to know when this happened but then when I asked for more details, she said she wasnt actually working that day. She was going to reach out to the other staff and follow up with me. It has now been 5 days and I haven't received any correspondence. Im not expecting anything at this point. Transparency is key when developing trust and they are definitely lacking in that department. I hope this post helps fellow pet parents. There are other options for doggie day care that take your pets personality into consideration, have compassion and take accountability for their actions. I will also be reaching out to the Dept of Agriculture so they are aware that this location needs some attention.
Leah Sisco
Love Lucky Dog! Great place to recruite crazy cat ladies and dog lovers. Animal Medical Hospital is HIRING - Join Us!
David Ridgeway
Great facility for a dog party! Friendly people and staff. Good selection of beverages. Well maintained and clean! Highly recommended if you do or do not have a pup!
