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Kristi Theriault

4 weeks ago

I typically am someone that will only write a review if my experience is especially amazing or especially horrible. Id give zero stars if I could. The first 2 times I went, they were out of several ingredients and the menu was limited, which indicates poor management. All three times that I have gone into this location, the attitudes were especially raging by the staff. The visit that prompted this review goes as follows: I arrived to the store at 6:57 PM, while they were still making smoothies for other people. There were five staff standing around, only one of them doing something. One of the staff quickly, and with obvious irritability, told me that they were closed, although their door was still unlocked and the store indicates that it closes at SEVEN. If they are going to close at 6:57 PM, then they should accurately advertise that they close at 6:57 PM. From my previous experience, it only takes one to two minutes to make a smoothie. They could have made my smoothie before their advertised closing time at 7 PM. This is unacceptable. On top of that, their website also advertises takeout open until 8pm, but their online ordering webpage wouldnt allow me to place an order at 6:58pm. Tropical smoothie really needs new employees that serve customers during business hours with a smile and positivity. This location will not survive, at the rate theyre going with the reviews. Im not the only customer ditching this place.


Jasmine Woodson

a month ago

I truly hate giving negative reviews but this was insane. I walked in with only one customer waiting on his order. The lady who took my order was very pleasant but that's where the good experienced ended. While waiting on my smoothie, it appeared the woman fixing it was in training. Another girl instructed her to put the entire bag of greens in the mixer and her response was "Who eats this in there? People eat this?" Then she looks over at me and says, "Is this yours? You eat this?" I didn't answer. Commenting about personal disgust or disapproval while making someone's food is tactless. I ignore that type of behavior. She handed my smoothie. I waited for another worker to ask what I needed. I told her I needed my straw. She said, "they're right there." I paid for the edible lime straw. Obviously, if I needed a regular straw I would have gotten one since they were right in front of me. No apology. No "my bad". Just handed it to me. They all looked like they were having a good time but this experience was horrible. Educating new staff regarding products that are normal to the clientele should be in orientation. Please inform the staff.


David Bowles

9 months ago

They have a great variety of food and drinks. We had food catered and loved it!



8 months ago

Theres Medela really good I just wish they had a papaya and pineapple


Monique Ramirez

2 months ago

I've been coming to this location from before they moved and the last few months of service and food has been terrible. Smoothies taste like lightly flavored water and the flatbread is has either had to much pesto or the cheese hasn't melted. This morning I did a mobile order and still had to wait for my food smh there were two other customers that had issues before me.

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