Such a sweet (quite literally) shop! My friend and I stopped in to share a tasty treat, and had trouble narrowing down our choices (there are so many flavors!). But we were beyond thrilled with our apple crumble cupcake. It wasn't cloyingly sweet like many ready-made cupcakes, and we were delighted to find huge chunks of apples in the cake.
Not happy! I took a picture of the exact cupcake I taste tested to show them what I wanted. What I got was something completely different. This was a waste of time and money! The preservation was lacking. This was for an important client. The strawberries and wrapping left alot to be desired. Will NOT return! In response to owner, the liner was not the only issue. The strawberries were not the best quality. They were small, bruised and appeared to be going bad unlike the one I came in to taste test. Again I will not return. I appreciate your willingness to improve. A better response would be to offer at least a 50% refund, a sincere apology or fix the issue upon pick up. What you gave me is not what it wanted nor did it look like the picture I presented. I specifically said this is what I want when I presented the picture! My work requires that I spend alot of money at bakeries. I'll take my business elsewhere. See pictures below. The beautiful cupcake with the healthy strawberry is the actually one I taste tested. The bruises are visible on the other ones. They were like this upon pick up. Almost $40 for this!! No thank you!
I had called on 5/18 asking if they could accommodate a graduation cake for 5/28. They asked me to send over picture ideas and details that I wanted incorporated into the cake. I did as requested and was called back. The bakery said they could accommodate me and asked what time I would need it. I told them as soon as they opened that morning. I paid for the cake in full as this was the only way they would process my order. I sent my husband over on 5/28 first thing in the morning and the cake was still not finished. Roughly 30 minutes later he was able to get the cake and leave. He brought it home and honestly I couldnt believe he even left the bakery with the cake. Im surprised they allowed a customer to take it. The image I sent to them had a small fondant graduation cap on the cake(not the supersized one they put on it). I also asked that the year be put somewhere on the cap. That also was not done. Lastly with the fondant.it was obviously refrigerated and then pulled out. When fondant is chilled and then put back at room temperature it becomes shiny, sticky, and wilts like in the picture above. Not recommended. As well as that fiasco the cake drip was sloppy and uneven as well and dripped onto the Nation Ford image. I also asked that Congratulations (name) be written on the cake board somewhere. This was also not done. Lastly and certainly not least, the cake itself. The edges of the cake were rock solid and the inside was so soft it fell apart while serving. My guests were even commenting on it. I did call the bakery and expressed my unhappiness and they wanted me to bring the cake back and pick it up later or have it delivered later I explained this was not an option as we had no time to go back and wouldnt be home until after they closed. I was then told the manager would contact me regarding an alternate resolution. I have not heard back from them. I would not recommend them for cakes at all.
This place has really gone downhill in the last couple of months. The cupcakes look pretty, but that is it. They were incredibly dry for cupcakes that were supposedly fresh. The flavor was quite lacking as well. For the price you are better off getting cupcakes from a grocery store or just getting box mixed cupcakes and making your own. They will taste a lot better than these.
I literally love this place so much. But today I went to go get cookies because it was 1 dollar Thursday and I arrived and ordered a couple cookies. Paid for them and everything I looked in the bag and they where completely burnt. When we bit into them they where hard as a rock and just crumbled into pieces. I have gotten cookies from her multiple times and never had a problem. I just dont understand why they would bag up and sell us completely uneditable cookies.